FAQ
Frequently Asked Questions
How do I place an order?
Ordering from biluti is quick and straightforward.
Simply add your selected items to your cart and proceed to checkout. During checkout, you’ll enter your contact information, shipping address, and payment details.
Once your order is completed, you will receive a confirmation email with your order number and summary.
If you experience any issues, our support team is ready to assist.
What if something is missing or incorrect?
If your order arrives with missing or incorrect items, please contact us within 7 days of delivery.
To help us resolve the matter quickly, please include:
• Your order number
• A short explanation of the issue
• Photos if applicable
Once verified, we’ll arrange a replacement or appropriate resolution at no additional cost.
How do I confirm my order went through?
After checkout, you’ll receive a confirmation email with your order details.
If you don’t see it within a few minutes, check your spam or junk folder. Still missing? Contact us and we’ll confirm it for you.
Can I make changes after placing my order?
If you need to adjust your order, contact us as soon as possible.
We can accommodate changes before your order enters processing. Once shipped, modifications may no longer be possible.
How do I update my cart?
Click the cart icon at the top right corner of the website.
From there you can:
• Change quantities
• Remove items
• Review pricing
Your total will update automatically.
What payment methods do you accept?
We accept major credit and debit cards including:
• Visa
• MasterCard
• American Express
• Discover
We also accept:
• PayPal
• Apple Pay (where supported)
Is shopping online with biluti secure?
Yes.
Our website uses encrypted technology to protect your personal and payment information. All transactions are processed through secure and trusted payment gateways.
How is my personal information used?
At biluti, your privacy is important.
Your information is used strictly for order processing, customer service, and communication related to your purchase.
We do not sell or rent your personal information.
How do I apply a discount code?
If you have a valid promo code, enter it at checkout in the designated field.
Your discount will be automatically applied before payment is finalized.
What is your return policy?
We offer a 14-day return window for eligible items.
Items must be unused and returned in their original packaging. Please contact us before sending any item back so we can provide proper instructions.
For full details, please refer to our Return Policy page.
How can I contact customer support?
biluti
Operated by Emebet Molla Kitchenware LLC
3900 Southcenter Blvd Apt B6
Tukwila, WA 98188
United States
📧 service@biluti.com
📞 +1 (323) 334-1808
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)