Return Policy
Cancellation & Returns
We understand that plans change.
If you need to cancel an order, please contact us as soon as possible. Orders may be canceled anytime before they enter processing or shipment. Once an order has been dispatched, cancellation is no longer possible — however, you may request a return after delivery.
For cancellation requests, please contact:
📧 service@biluti.com
📞 +1 (510) 877-5577
We respond promptly and will guide you through the next steps.
Returns
We offer a 14-day return window starting from the date your order is delivered.
To ensure a smooth return process, items must:
• Be unused
• Be in original condition
• Include original packaging
• Be accompanied by proof of purchase
Please do not send items back without contacting us first. Our support team will provide the correct return instructions and address after reviewing your request.
Customers will not be charged multiple shipping fees, and no restocking fees apply.
To begin a return, contact:
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method. While we process refunds promptly, your bank or card provider may require additional processing time before funds appear in your account.
If Your Refund Hasn’t Arrived
If you have not received your refund:
• Check your bank account again
• Contact your credit card provider
• Reach out to your bank for confirmation
If you still need assistance, please contact us:
📧 service@biluti.com
📞 +1 (510) 877-5577
We’re here to help.
Company Information
biluti
Operated by Emebet Molla Kitchenware LLC
3900 Southcenter Blvd Apt B6
Tukwila, WA 98188
United States
Email: service@biluti.com
Phone: +1 (510) 877-5577